Maintaining positive relationships as an Executive Assistant is critical for both personal well-being and professional success. As the workplace continues to evolve, the ability to build and maintain strong connections – both in-person and virtually – is more important than ever.

In 2024, 91% of Executive Assistants reported participating in online meetings. While this shift to virtual collaboration is convenient, it can make fostering meaningful workplace relationships more challenging. But the good news? It doesn’t have to.

Strong professional relationships are the foundation of business success, innovation, and progress. They drive engagement, create trust, and make the workplace more fulfilling. The benefits are clear:

• Higher Job Satisfaction – Executive Assistants who build close workplace relationships report 50-70% greater job satisfaction.
• Stronger Engagement – 77% of Executive Assistants say strong relationships are a top driver of engagement.
• Better Well-Being – Positive work relationships help reduce stress and improve mental health.

But building relationships – especially in a hybrid or remote work setting, requires intentional effort and emotional intelligence. So, how can you strengthen your relationships with your executive, colleagues, and key stakeholders?

Prioritise Human Connection
With packed schedules and constant digital communication, it’s easy to forget the people behind the emails and screens. Take the time to check in, ask about colleagues’ well-being, and build connections beyond work – it’s these small moments that create trust and rapport.

Lead with Empathy
Without in-person cues, emotional intelligence becomes even more important. Actively listen, acknowledge challenges, and show support. A little empathy goes a long way in fostering collaboration and mutual respect.

Communicate with Clarity
Effective communication is more than just what you say—it’s how you say it. Be clear, concise, and professional in emails and meetings. Consider tone, body language in video calls, and timing to ensure your message lands the right way.

Build Trust Through Reliability
Trust is built through consistency. Meeting deadlines, following through on commitments, and maintaining a high standard of work reassures your executive and team that they can depend on you—an invaluable trait for any Executive Assistant.

Recognise & Appreciate Others
Acknowledgment goes a long way. A simple “thank you”, a quick message of appreciation, or public recognition in a meeting can boost morale and strengthen professional relationships. Don’t underestimate the power of showing gratitude.

Handle Conflict with Diplomacy
Disagreements are inevitable, but how you handle them defines your professionalism. Approach conflicts with respect and a solutions-focused mindset. Whether in-person or virtual, a constructive approach ensures positive outcomes for all involved.

As an Executive Assistant, strong relationships aren’t just a bonus, they’re the key to long-term success. By focusing on connection, trust, and effective communication, you can build a work environment where both you and your executive thrive.